Client Contact Representative / Office Administrator

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Client Contact Representative / Office Administrator

About Staffing’s recruitment specialists believe in a human-to-human approach in hiring. We read your resume, conduct person-to-person interviews, and make our matches to Administration jobs based on what will benefit both the employee and the employer. As Masters at Matching Culture®, we can connect you with an extensive network of reputable employers. We evaluate each employer’s expectations, opportunities, and qualification and skill requirements, as well as their corporate culture. We use this information to do our best to place you in a position that aligns with your goals, motivations, personality and values.

Job ID: 41239

Job Type: Direct Hire

Category: Administration

Location: Calgary, Alberta

Our lovely client (in the insurance industry – Home, Auto, and Life insurance) is looking to fill a versatile, hybrid role of Client Contact Representative / Office Administrator in their laid-back, easy going, tight knit office. This small team prides themselves on a positive environment full of collaboration and support.

The perfect candidate will thrive working in a versatile role as the ‘go-to’ person, where they act as the glue of keeping things moving and maintaining smooth operations.

If you love organization, creating systems, processes and supporting a team – apply for this role today! They are seeking someone looking to grow and evolve within the company. This is an amazing career opportunity.. not just a job!

Duties and Responsibilities: 

The main focus of the Client Contact Representative is assisting in the coordination and implementation of the agency contact program through outbound calling to schedule and confirm appointments for the agent and agency staff. This role supports the agency philosophy of proactive client contact and works with the team to achieve profitable growth through dedicated outbound activity.

This position will also include taking the lead in all office administrative tasks and providing support where needed in the interest of keeping a streamlined, and efficient workflow. Ideally this person will be licensed, as included in the duties will be providing coverage for current agents as required. (Acceptable is a candidate willing to do certification immediately upon hire or is currently in the process.)

The key job functions are:

  • Completing outbound calls to obtain insurance expiry dates, schedule annual reviews, set and confirm appointments
  • Obtaining, verifying, and documenting client information as required
  • Tracking call activity including calls dialed, contacts made, and appointments booked
  • Greeting clients and directing them to the appropriate agency staff
  • Acting as primary telephone contact by receiving, redirecting callers, and managing voicemail
  • Monitoring incoming email and daily work lists and distributing appropriately
  • Proactively contacting clients for numerous follow-up activities
  • Accepting, processing, and depositing all payments
  • Providing a full range of administrative support services including filing, faxing, photocopying, incoming / outgoing mail, outgoing courier service, ordering / purchasing supplies, and other support as required
  • Achieving sales, service, and profitable growth of personal lines insurance products
  • Advising and recommending coverages and policies that best meet client needs


General Insurance License – can be in the process of getting it or eager to get it right away


  • Clean criminal record and credit check
  • Valid vaccine passport


  • Tech savvy – knowledge of MS Office (must) and Salesforce (asset)
  • Administrative experience is required
  • Insurance experience is an asset


  • Impeccable verbal and written communication
  • Incredible attention to detail
  • Strong interpersonal skills, supportive, personable
  • Immaculate organization and time management
  • Quick learner
  • Flexible and adaptable
  • Friendly, empathetic, and patient

Base Salary: $45,000 – 50,000 per year

  • Full benefits package included
  • 3 weeks of vacation

Work Hours:

  • 40 hours per week
  • Monday – Friday
  • 9:00am – 5:00pm

Remote Work:

This position is not remote and required to be on-site.

Additional Notes:

  • This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
  • All applicants must be authorized to work in Canada to be considered for employment.

The About Staffing team would like to thank everyone who applies and will contact those potential candidates who are suitable for the position based on the employer’s needs.

Equity. Diversity. Inclusion. At About Staffing EDI has always been a business priority and is continually upheld in our business practices. We accept applications from everyone, and pride ourselves on being an equal opportunity employer.

We are inclusive, we listen and treat others with respect and sincerity, no matter the visible or invisible differences. We are committed to fostering an environment where everyone is heard and valued. You Be You—we insist.

More on About Staffing®

Since 1996, About Staffing has been connecting exceptional candidates with Canada’s greatest employers from all industries and sectors. We take pride in making meaningful workplace connections and invite you to join the About Staffing community of professionals.

Frequently Asked Questions

What happens after I apply?

Our Recruitment Team will be notified once you have submitted your resume. They will review your resume against our current job postings. If you meet the employer’s requirements, a recruiter may be in touch to begin the recruitment process.

If you don’t hear from us, do not be alarmed. A recruiter will keep your resume on file for future opportunities. If and when a position vacancy becomes available and you meet the requirements, a recruiter will reach out to begin the recruitment process.

Please note we are only contacting applicants who meet the employer’s needs of the positions we are actively working on. We are constantly posting administrative jobs so check back with us regularly.

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